In 2021, The Federal Communications Commission (FCC) approved 988 as the phone number for Suicide Prevention. Here are 7 important things to know about it:
1. The Number
The Federal Communications Commission (FCC) adopted rules to establish 988 as the new, nationwide, 3-digit phone number for Americans in crisis to connect with suicide prevention and mental health crisis counselors. This 988 shortcut was created to be an easy to remember number – like 911 for local emergency help.
2. Dialing Rules
The way to call phone numbers in our local area code just changed. We’re used to dialing those extra three area code numbers when calling someone outside our own area, but as of Sunday October 24, 2021, you’ll also need to dial it within the same area code, according to the FCC. In some cases, you might also need to dial a “1” in front of the number. For example, this means if you’re calling or texting MySaline, you’ll need to dial all 10 digits including the area code: (501) 303-4010. This change is so the FCC can allow the shortcut number 988 as the National Suicide Prevention Lifeline.
3 – The Deadline
Phone service providers had until July 16, 2022 to get their systems in compliance with the 988 number. If dialing 988 doesn’t complete your call to the National Suicide Prevention Lifeline, you should still use the old number.
4 – The Old Number
During the transition to 988, Americans who need help should continue to contact the National Suicide Prevention Lifeline by calling 1-800-273-8255 (1-800-273-TALK) and through online chat.
5 – The Veteran Line
Veterans and Service members may reach the Veterans Crisis Line by pressing 1 after dialing, chatting online at www.veteranscrisisline.net, or texting 838255.
6 – The Hearing Impaired Line
There are options for those who are deaf or hard of hearing. You can call 1-800-799-4889 or use online chat.
7 – The Spanish Line
Para Español llama Nacional de Prevención del Suicidio 1-888-628-9454.
The new rules will apply to all telecommunications carriers as well as all interconnected and one-way Voice over Internet Protocol (VoIP) service providers. They provide for a two-year transition, reflecting the real challenges of this nationwide effort, including the need for widespread network changes and providing time for the National Suicide Prevention Lifeline to prepare for the expected increase in the volume of calls. Under these rules, calls to 988 will be directed to 1-800-273-TALK, which will remain operational during the 988 transition and after it is completed.
To ensure that calls to 988 reach the National Suicide Prevention Lifeline, all covered providers will be required to implement 10-digit dialing in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers.
Since 2008, suicide has ranked as the 10th leading cause of death in the United States. Suicide claimed the lives of more than 48,000 Americans in 2018, resulting in about one death every 11 minutes. An FCC staff report to Congress in 2019 proposed establishing 988 as an easy to remember three-digit code for the National Suicide Prevention Lifeline. Staff analyzed various options and determined 988 was the best option for increasing access to crisis resources and ensuring the fastest possible transition. Establishing the easy-to-remember 988 as the “911” for suicide prevention and mental health services will make it easier for Americans in crisis to access the help they need and decrease the stigma surrounding suicide and mental health issues.
The National Suicide Prevention Lifeline is a national network of approximately 170 crisis centers. The centers are supported by local and state, and public and private sources, as well as by Congressional appropriations through the Department of Health and Human Services’ Substance Abuse and Mental Health Services Administration (SAMHSA). The National Suicide Prevention Lifeline is the access point for the Veterans Crisis Line, which is managed by the United States Department of Veterans Affairs.